Privacy & Cookie Policy
How we collect, protect, and handle your data and cookies on Kit Adda.
1. Information We Collect
When you visit or place an order on Kit Adda, we collect information necessary to fulfill your order and enhance your shopping experience:
- Customer Details: Name, delivery address, phone number, and email address.
- Order Specifications: Jersey sizes, club/national team selections, player names and squad numbers.
- Device & Analytics Data: IP address, device type, browser information, and referral sources to diagnose performance issues.
2. How We Use Your Data
- To print, pack, and dispatch your jerseys via express couriers.
- To send automated order updates, invoices, and live tracking links via SMS, WhatsApp, and email.
- To respond to customer support inquiries and process replacement claims for damaged shipments.
- To safeguard against fraudulent chargebacks and unauthorized transactions.
3. Cookie Policy & Storage
We use cookies and local storage tokens to make your shopping experience smooth and responsive:
Types of Cookies Used:
- Essential Shopping Cookies: Retain items in your cart between page reloads, maintain checkout state, and secure admin login sessions.
- Analytics Cookies: Help us measure site visitor counts and popular kit collections so we can restock the kits you love.
- Preference Cookies: Store UI preferences like dismissed banners and consent status.
You can manage cookie settings directly in your browser. Disabling essential cookies may prevent cart and checkout features from functioning correctly.
4. Payment Security & Encryption
All payments are processed securely through certified RBI-authorized payment gateways (Razorpay). Kit Adda never stores, handles, or has access to your full credit card numbers, CVVs, or UPI PINs. All traffic is protected with 256-bit SSL encryption.
5. Your Data Rights & Deletion
You maintain complete control over your personal data:
- You can request a copy of the personal information we hold about your past orders.
- You can request permanent deletion or anonymization of your contact details from our marketing and customer records.
To exercise any of these rights, email us at kitadda01@gmail.com with your Order ID or phone number.